Return Policy

Delivery Policy

1. Delivery Location

Items offered on our website are only available for delivery to addresses in Malaysia
We also ACCEPT orders from international customers, any shipments outside of Malaysia please contact us to get a quotation of delivery cost.


2. Delivery Time

Estimated delivery time is 2 days once your order is shipped for West Malaysia customers. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within [15] business days of the date of your order. Business day mean Monday to Friday, except holidays.

Please note we do not ship on [Sundays].

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

3. Delivery Instructions

You can provide special delivery instructions on the check-out page of our website.

4. Shipping Costs

Shipping cost is fixed price of RM 10 for Malaysia customers.
For international customers, to find out how much your order will cost, please contact our customer service.

Sales tax is charged according to the province or territory to which the item is shipped.

 

5. Damaged Items in Transport 

If there is any damage to the packaging on delivery, contact us immediately at.


Return Policy

1. Non-refundable on any defective items. We will do exchange only.
2. Non-refundable on issue for example on situations : change of mind, not suitable, not match or just don’t like the item.
3. All promotional-priced items are non-returnable, non-refundable and non-exchangeable(unless it's defected).
4. Customers can return damaged/wrong/faulty items within 5 days of receipt date. Any lateness will not be entertained and item(s) will be returned back to the customers.
5. In all cases, the items returned must be in their original condition, UNUSED, UNALTERED, UNOPENED & UNDAMAGED with the original packaging. The goods will be inspected once received.
6. The goods are customer’s responsibility until they have reached our warehouse. Please ensure to package your returned items properly in order to avoid damages. This include the boxes and packaging. Triple A is not responsible for any items that are returned with damage.
7. Shipping charges are to be borne by the sender.
8. Triple A will not be responsible on missing parcel / lateness due to third party delivery partner. However we will help you on the process to track and enquire on your parcel.